Frequently asked questions

FAQ

Frequently Asked Questions 

Do I need to be home when the totes are delivered and picked up?

Yes. We require someone over the age of 18 to sign for the totes when they are delivered and picked up.

How big are the boxes?

The tote dimensions are 27 inches by 17 inches by 12 inches 

How big are the boxes?

The Tote  dimensions are 27 inches by 17 inches by 12 inches 

How big are the boxes?

The Tote  dimensions are 27 inches by 17 inches by 12 inches 

Can I extend my rental duration?

Yes, simply call us and let us know you need more time.  Additional daily and weekly fees are on the Pricing page.

Are the totes cleaned after each rental?

The totes are sanitized after every rental

How is delivery arranged?

Once your order is placed, we will contact you to arrange a delivery time that is convenient for you.

How is delivery arranged?

Once your order is placed, we will contact you to arrange a delivery time that is convenient for you.

Is there a delivery and pick-up charge?

We deliver free of charge within 20 miles of Edgerton, Wisconsin. If you are outside of our delivery area, please call for a quote.

Can I cancel my order?

As long as you cancel 72 hours before your delivery date, we’ll provide a full refund.

How do I label the totes?

We provide you with tote labels. Each of our totes has a label placard where the label should be placed. All labels should be removed before the totes are returned.

Where will the totes be left upon delivery?

We will deliver your totes and other moving supplies to your doorstep of your home or business.

What if I damage a tote or moving bag?

Accidents happen. When the totes are delivered, you must agree to the terms and conditions of renting our equipment.  Our equipment is sturdy but if something is damaged then you will be charged replacement cost for the item.

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